 Customer
Service
Any question. Any comment. Any time.
We solve problems one visitor at a time. We create opportunities to save the sale. All in her own language and in her way. Phone? E-mail? Live chat? At 3 a.m.? Yes.
And you receive
constant feedback by product, by type of issue, by market.
So you can see the opportunities.
Rapid and
Responsive
Local Billings
clients have access to the most responsive and knowledgeable
Client Service team in the foreign internet billing
industry. We realize that when our clients are having
problems, or are not taking transactions for some reason,
it hurts BOTH of us. Therefore, it is our objective
to provide instantaneous service to all Local Billing
clients. Our strategy is basic. Happy clients make money
for themselves and for us. Satisfied clients are long-term
clients. When clients are satisfied, then we are recommended
to other clients.
Unmatched
End-User Customer Service
Local Billings
commitment to Customer Service is unmatched in the Internet
billing industry. Not only rapid and responsive Customer
Service Representatives will explode customer satisfaction
levels, we offer this service in 22 languages covering
most of the world allowing to increase retention rates.
Our end user Customer Service Department operates 24/7,
365 days a year and is either a phone call, a chat,
or email away. Our proactive approach to Customer Service
is designed to create one hundred percent customer satisfaction.
Satisfied customers buy more often, and stay a customer
longer. Satisfied customers do not chargeback. Powerful
but simple methods that are unmatched!
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July 10th 2008
Barcelona
Local Billing Barcelona is moving. The new office will support Local Billing's rapid expansion and is equipped with the latest technology to ensure that Local Billing provides the most advanced payments solutions to its clients. The address of the new office is Calle Pau Claris 100, 08009 Barcelona.
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June 10th, 2008
San Francisco
Meet us in San Francisco, June 10th- 12th, where Local Billing will present President, Mitch Platt to discuss pricing optimization strategies guaranteed to increase the global sales.
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May 27th & 28th, 2008
Mainz
Meet Manuel Lopez, Payments Manager at the Payment-Congress in Mainz from 27th to 28th May 2008 and discuss with him how to be both successful and secure during the handling of global, local and regional payment methods.
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March 27th, 2008
Phoenix
Meet the Local Billing Team, March 27th-30th to review the latest findings in country specific marketing research done through neural networking analysis.
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February 29th, 2008
Panama
Meet Clay Douglass, CEO and Mitch Platt, President, in Panama, February 29th- March 3rd to discuss customization tactics guaranteed to increase conversion rates and revenue per click.
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January 22nd, 2008
Brussels
Meet Clay Douglass, CEO, and Albertus Ruiter, Controller, January 22nd- 23rd during the NACHA conference to learn the latest developments in global payments and industry drivers.
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January 12th, 2008
Las Vegas
Meet Mitch Platt, President and Andrew Hellner, Director of Marketing in Las Vegas, 12th-15th January to discuss pricing optimization and customer service strategies.
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November 10th, 2007
Los Angeles
Meet Dir. Business Development, Kourosh Ghaemi, in Los Angeles from the 10th-16th of November, Los Angeles.
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October 14th, 2007
Curacao
Meet Mitch Platt, President and Andrew Hellner, Director of Marketing in Curacao the 14th-22nd of October to discuss our latest country specific payment analytics devised enhance your geo-targeting capability
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Oct 10th, 2007
Munich
Meet Manuel Lopez, Payments Manager and Carl Degroote, Risk Manager at the E-Payment-Forum in Munich from 10th to 11th October 2007 and discuss with them how to be both successful and secure during the handling of global, local and regional payment methods.
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May 16th, 2007
Toronto
Meet Dir. Business Development Kourosh in Toronto from May 16th to the 19th during a gathering of Technology and Internet Marketing professionals.
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March 29th, 2007
Phoenix
Meet VP, Sales and Marketing Platt and Dir. Business Development Kourosh in Phoenix from March 29th to the 31st during a gathering of Technology and Internet Marketing professionals.
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February 12th, 2007
Barcelona
Local Billing welcomes merchants and providers to Barcelona for the 3GSM World Congress 2007 @ the mobile industry's largest gathering.
more...
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